Here are some of our most frequently asked questions. Of course, if you have other
questions, please never hesitate to reach out to one of our team members!
Office Toll Free: 1-877-722-7719
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YES!!! Your vehicle will be insured from the time it is picked up to the time it is delivered. The Carrier is required to carry insurance and his insurance covers the vehicle while it is in his possession. The inspection is documented on the Bill of Lading on pick-up along with delivery that way you can insure that your vehicle will be covered. Open carriers have generally have insurance coverage up to $250,000 with a $0 deductible. For enclosed, carriers generally have insurance coverage is up to $1 Million with a $0 deductible.
Most are transported via multiple car carriers, the same type used to transport new vehicles from the manufacturing plant to dealerships. The majority of the carriers use 18-Wheelers that holds about 8-12 Sedans. However, the final contracted carrier type is dependent on the route, timing, and vehicle. Most truck sizes vary, along with an Enclosed Method as well which is the Best, and Ultimate method of car transportation. Enclosed only holds estimated 3 vehicles at a time. Enclosed is fully protected and the most efficient way to transport vehicles with Insurance Coverage generally up to $1 Million with a $0 deductible.
Door to door service is when we instruct the carrier to pick up from as close as possible to and deliver to your requested addresses. If a truck is unable to gain access to neighborhoods due to narrow streets, gated communities, etc. they may request to meet you at a nearby business with a decent sized parking lot, such as a Walmart.
You do not personally need to be with the vehicle at pickup or delivery. However, we do suggest you have a responsible party at both locations to hand over and/or receive the keys and perform inspections, etc. If keys are left for the driver at pickup, or requested to be left at delivery with no responsible party at one or both locations, the driver is not responsible for the theft of the vehicle and/or its contents.
The sooner the better! As a general rule, we ask for a 3 day pickup window since driver routes change all the time. Of course, if you need a vehicle picked up ASAP, we can make that happen, but keep in mind that carriers charge for urgency.
The majority of the carriers do allow a small amount of personal items to be in the vehicle. Communication is key; please speak to your representative regarding this matter because it is on a case by case basis. Shipping personal items in your vehicle is not recommended. The Department of Transportation does not allow auto transport carriers to transport personal items in a vehicle. Accredited Auto Transport LLC is not licensed to transport personal items, nor are the carriers who will be transporting your vehicle. Your carrier can be ticketed and fined if they are cited for transporting personal items in vehicles loaded on their trucks.
This is one of the most important documents during this transaction. On the Bill of Lading, expect to see the Carrier Cost, Point-to-Point Inspection Results, along with your and the drivers information. Always review this document.
Any changes, just call your agent and they will coordinate the move to the changes, pick-up date changes preferred minimum 3 days in advance. If the location changes and the mileage increases, there is a possibility the rate can change due to the carrier requesting more. As soon as you are informed about the change of location on either end, please notify your agent immediately. We want to make this move as smooth and hassle-free as possible.
A driver can be assigned at any time after your order is placed. However, in most scenarios the driver will be assigned between 2-3 business days before and/or after the first available date. Since there are so many variables that take affect, the drivers schedules are tight due to making most booking on their trucks a week ahead. If their load is not full and/or cancellations are received, then last minute bookings are more likely to be moved. Remember, nothing is ever guaranteed, and yet we will still make this happen for you.